Satisfaction Guarantee

We are sure you will be pleased with the purchase of your new Panoram display system. We pride ourselves in the quality of our products as well as their performance and design. This is why we are offering a ten (10) day limited money back guarantee on the PV Series desktop displays. Our customer satisfaction guarantee program is detailed below for your review and reference.

LIMITED MONEY BACK GUARANTEE. Panoram Technologies, Inc. (hereinafter referred to as "Panoram") offers a ten (10) day limited money back guarantee for its PV Series desktop displays (hereinafter referred to as the "Panoram Product"). Wholesalers, dealers and resellers of the Panoram Product are specifically excluded from this limited money back guarantee.

AVAILABILITY. In order to exercise this limited money back guarantee, Customer (as defined in this section) must meet all of the following conditions: (1) Customer must be an end user who purchased the Panoram Product from Panoram or any authorized Panoram reseller; (2) Customer must be a first-time buyer of the Panoram Product to be returned; and (3) Customer must have purchased a new Panoram Product. Demonstration or refurbished Panoram Products are specifically excluded from this limited money back guarantee. (hereinafter referred to as "Customer").

MULTIPLE UNIT ORDERS. This limited money back guarantee does not apply to multiple unit orders except as follows: The customer must agree to take delivery on a single unit of the Panoram Product and shall initially be sent only one (1) of the purchased units (hereinafter referred to as "Panoram Product Initial Unit"). If Customer notifies Panoram of their acceptance of the Panoram Product in writing or the customer does not exercise his or her right to the limited money back guarantee within ten (10) days following Customer's receipt of the Panoram Product Initial Unit, then the balance of order shall be sent to Customer. (hereinafter referred to as "Panoram Product Additional Units") This limited money back guarantee shall not apply to the Panoram Product Additional Units.

NOTIFICATION. TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, CUSTOMER MUST: (1) NOTIFY PANORAM OF CUSTOMER'S DESIRE TO RETURN THE PANORAM PRODUCT WITHIN TEN (10) DAYS FROM THE DATE THAT CUSTOMER RECEIVED THE PANORAM PRODUCT; AND (2) SUBMIT WRITTEN PROOF OF PURCHASE AND/OR WRITTEN PROOF OF DELIVERY OF THE PANORAM PRODUCT TO CUSTOMER'S LOCATION. PANORAM SHALL ISSUE CUSTOMER A RETURN MERCHANDISE AUTHORIZATION NUMBER (hereinafter referred to as "RMA"), FOR CUSTOMER TO TRACK THE STATUS OF HIS OR HER RETURN. CUSTOMER MUST RETURN THE PANORAM PRODUCT INCLUDING ALL ACCESSORIES TO PANORAM 'S DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER ISSUANCE OF AN RMA. PANORAM WILL ONLY ISSUE RMA'S FOR THE RETURN OF THE COMPLETE ORIGINAL ORDER OF THE PANORAM PRODUCT OR THE PANORAM PRODUCT INITIAL UNIT INCLUDING DISPLAY AND ACCESSORIES. NO PARTIAL RETURNS WILL BE REFUNDED UNDER THIS LIMITED MONEY BACK GUARANTEE.

AMOUNT OF REFUND. Panoram will refund the original purchase price of the Panoram Product and applicable sales taxes. SHIPPING, HANDLING, INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN PERFORMED THAT CUSTOMER PAID WHEN CUSTOMER BOUGHT THE PANORAM PRODUCT AND ANY ADDITIONAL ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM CUSTOMER'S REFUND.

CONDITION OF RETURNED PANORAM PRODUCT. The returned Panoram Product must be in the same condition as Customer received it from Panoram. Customer must also return all disks, cables and manuals supplied with the Panoram Product.

SHIPPING. Ship the Panoram Product to 10951 Pendleton St., Sun Valley, CA 91352, or the address otherwise indicated to Customer upon issuance of Customer's RMA, by using the original boxes and packing material. IF CUSTOMER DOES NOT HAVE THE ORIGINAL BOXES AND PACKAGING MATERIAL, CUSTOMER MAY PURCHASE BOXES AND PACKAGING MATERIAL FROM PANORAM AND SUCH CHARGES SHALL BE DEDUCTED FROM CUSTOMER'S REFUND. Write the RMA number in large, clear characters on the outside of each box to be returned to Panoram. Customer must include a copy of Customer's packing slip and/or purchase invoice with the returned Panoram Product to establish proof of purchase. CUSTOMER MUST SHIP THE PANORAM PRODUCT FOB DESTINATION. CUSTOMER SHALL BE RESPONSIBLE FOR THE PANORAM PRODUCT UNTIL IT ARRIVES AT THE DESIGNATED ADDRESS PROVIDED BY PANORAM. CUSTOMER SHALL ALSO BE RESPONSIBLE FOR PAYING ALL SHIPPING, HANDLING, AND INSURANCE CHARGES. ANY OF THESE CHARGES PAID BY PANORAM ON BEHALF OF CUSTOMER SHALL BE DEDUCTED FROM CUSTOMER'S REFUND.

ACCEPTANCE. Please allow a reasonable period of time for the Panoram Product to arrive at Panoram. Panoram will inspect the Panoram Product and, after it is accepted, process Customer's refund within fifteen (15) business days. Panoram will notify Customer if his or her Panoram Product is not accepted.

NO WARRANTY. THIS LIMITED MONEY BACK GUARANTEE IS NOT A WARRANTY OR ADMISSION OF LIABILITY AND PANORAM MAY CHANGE OR CANCEL IT AT ANY TIME BEFORE ACCEPTING CUSTOMER'S ORDER.